Client Charter

As part of our commitment to ISO9001 we operate a system throughout our offices of requiring our staff to meet certain standards with regarding to client care.

Such standards include:

1. Clients should receive copies of all substantive correspondence.
2. Telephone calls from clients must be returned during the course of the same day, wherever possible.
3. Correspondence should generally be dealt with on the same day it is received.
4. Letters to clients or other solicitors must be written in plain English.
5. Appointments are to be given to clients without undue delay.
6. We shall put your interests first when representing you.
7. We shall be polite and considerate in our dealings with you.
8. We shall find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic.
9. We shall make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum.
10. We will agree with you the type of service you can expect to receive.
11. We shall keep you informed of our costs throughout so that you can work out if a particular course of action is worth following financially.
12. We shall tell you about any developments and up date you on the progress as work proceeds.
13. We will give you a clear bill which shows the work done and the amount charged.
14. We shall treat you fairly, and not discriminate against you because of your race, sex, sexual orientation (sexuality) or disability.
15. We shall keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.