| |
Client Charter
As part of our commitment to ISO9001
we operate a system throughout our offices of requiring our staff
to meet certain standards with regard to client care.
These are the standards you can expect to receive from us:
- You will receive copies of all substantive correspondence.
- Telephone calls, emails and correspondence from you will be returned during the course of the same day wherever possible.
- Letters to you and other parties will be written in plain English.
- Appointments will be given to you without undue delay and at a time convenient for you.
- You will be told the basis upon which we will charge you and we will keep you informed about the costs on a regular basis.
- You will receive a pro-active service and be updated on your matter on a regular basis.
- You will be treated fairly at all times and will not be discriminated against because of your race, sex, sexual orientation, disability, age, religion or belief.
- Your affairs will be kept confidential and we will not act for anyone else if by so doing we could compromise that confidentiality.
|
|