Complaints Procedure

We hope that you are satisfied with the service we have provided.  However, if you are not happy with any aspect of our service, we hope that you will give us the opportunity to address your concerns and put things right where possible.

You can provide general feedback about the service you have received from us (anonymously if you prefer) by completing our online client satisfaction survey.

Any problems or concerns should be addressed firstly to the person handling your case.  Alternatively, you can write to:

Tim Thompson
Partner
Hegarty Solicitors
48 Broadway
Peterborough
PE1 1YW

Email tim.thompson@hegarty.co.uk or call 01733 295606

If you are not happy with our response you can take your complaint directly to the Legal Ombudsman on 0300 555 0333 who will investigate your complaint for you. Any complaint to the Ombudsman must normally be made within six months from the end of our internal complaints process.