Coronavirus Update | We are still here to help, whatever your situation. Our offices are open for essential pre-arranged appointments only however, our staff can be contacted by phone, email and video calls.  Please contact the person acting for you via email.  If you are unsure of their email address, please click here for contact details. For new enquiries please fill out an enquiry form on our website, email enquiries@hegarty.co.uk or call 01733 346333 | Read More

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We are committed to delivering exceptional levels of client care. Our client charter sets out the standards you can expect to receive from us.

Client charter

  1. You will receive copies of all substantive correspondence.
  2. Telephone calls, emails and correspondence from you will be returned during the course of the same day wherever possible.
  3. Letters to you and other parties will be written in plain English.
  4. Appointments will be given to you without undue delay and at a time convenient for you.
  5. You will be told the basis upon which we will charge you and we will keep you informed about the costs on a regular basis.
  6. You will receive a pro-active service and be updated on your matter on a regular basis.
  7. You will be treated fairly at all times and will not be discriminated against because of your race, sex, sexual orientation, disability, age, religion or belief.
  8. Your affairs will be kept confidential and we will not act for anyone else if by so doing we could compromise that confidentiality.

We value your feedback

Feedback from our clients is extremely important to us to help us improve the services we provide. To improve the satisfaction of our clients, we have partnered with the online review community, Trustpilot, to collect reviews. If you would like to leave a review of the service we have delivered, please click here to review us on Trustpilot.

Complaints Procedure

We hope that you are satisfied with the service we have provided. However, if you are not happy with any aspect of our service, we hope that you will give us the opportunity to address your concerns and put things right where possible.

Any problems or concerns should be addressed firstly to the person handling your case. Alternatively, you can write to:

Tim Thompson
Partner
Hegarty Solicitors
48 Broadway
Peterborough
PE1 1YW

Email tim.thompson@hegarty.co.uk or call 01733 295606

If you are not happy with our response you can take your complaint directly to the Legal Ombudsman on 0300 555 0333 who will investigate your complaint for you. Any complaint to the Ombudsman must normally be made within six months from the end of our internal complaints process.

The Solicitors Regulation Authority works with solicitors to make sure they comply with SRA Principles, to make sure they behave independently, fairly and with integrity to best serve the interests of their clients and the public interest. The SRA deals with reports of dishonesty or breaches of SRA Principles; however, they are not able to deal with issues of poor service. Issues of poor service should be dealt with by the Legal Ombudsman.

To find out more about SRA Principles or to make a report to the SRA visit the SRA website.

 

Do you want find out more?

Make an enquiry online Contact the Peterborough office Contact the Stamford office Contact the Oakham office